FAQs

FAQ

Shipping

How long does Shipping Take?

At Saint N Mike all our orders are processed and shipped anywhere between 5 to 10 business days of you placing the orders using our selected carrier services, depending on your location and fastest available service.

What is the Standard Shipping time?

Typical delivery timeframe is 5 to 15 business days( this timeframe includes international orders) however you may receive your items much earlier, we would like to give you the most exact and realistic timelines to maintain our integrity while you are placing your orders.

How can I Track my Shipping?

All orders can be tracked using the tracking number our clients will receive via email once the order has been processed and/or Shipped.Also you can "Track your Order" from the Customer Support Menu in the Footer. If any further questions, please do not hesitate to email SUPPORT@SAINTNMIKE.COM

Is Shipping Time affected Due to COVID-19?

We have seen that some products are experiencing more than usual to process but we are happy to let you know our shipment times have return to alignment with our Shipping times. If any further questions, please do not hesitate to email SUPPORT@SAINTNMIKE.COM

Do I have to Pay Custom Charges?

This is individual to every country and is a Case by Case matter, we have not seen any Custom Charges for our products delivered so far; Please check your countries policy to ensure there is no unexpected charges. There would usually be a Note posted at your residence door letting you know of this charge. Unfortunately, we are not able to refund any customs related charges.

Can I change order details or make changes to the Shipping Address?

Here at SAINT N MIKE, we make sure to carry out a smooth Shipping address; If Changes or cancellations are required please reach out to us ASAP ( ideally within 24 Hours); There have been certain times where we have been able to intersect and make the necessary amendments, but this something hard to promise as if the product might show up as processing but in actuality could have been shipping , this is simply due to shipping timings and tracker not being in perfect alignment. Reach out to use either way as we would like to make an effort to help you as much as possible SUPPORT@SAINTNMIKE.COM

Do you Ship to the Middle East or African Countries?

Depending on the product certain countries might not work with Shipping providers or they might have a high cost for Shipping, please reach out to us if you feel so before placing an order and we will provide you the necessary information around your countries shipping acceptance logistics and the Charges.

Some of my products are missing from my order?

Please let us know right away when you experience this and send us a photo/picture of for verification and we will get this taken care of for you at our earliest convenience.

 

Product

What Materials are the products made of?

Each Product page has a material specifications section with a thorough product description. If you have further questions, please reach out to us at SUPPORT@SAINTNMIKE.COM

What are the sizes for the Dog and Cat Costumes?

The Product page contains the size chart for your review. If you have further questions, please reach out to us at SUPPORT@SAINTNMIKE.COM

Are the Plastic water Bottles sold in SAINT N MIKE BPA Free?

Of course, all our pet products which have direct interaction for pet food consumption is have been confirmed as BPA Free.

I see a product has been Sold out can I pre order or can you Notify me?

Yes of course, all the Sold-out products do have a notify me feature on the product page where you can provide your email and we will try our best to work with you to get you the product.

Does battery or supporting Tools come with the products that require them?

If not explicitly mentioned on our product page, we do not ship batteries or tools such screw drivers. If you need any clarification with respect to the type of Battery or Tools required to use the product , please reach out to us at SUPPORT@SAINTNMIKE.COM

Can I request a product that I would like to see be sold on the site?

Of course, we would love to bring products that would add value to you and your darlings. Please reach out to us with your request at SUPPORT@SAINTNMIKE.COM

 

General

Do you have a physical Store?

Now SAINT N MIKE is only an online store, but we have plans to open physical stores once the world gets back to normalcy.

How can I reach out to you for specific Questions?

Please feel free to email us at SUPPORT@SAINTNMIKE.COM

Can I purchase SAINT N MIKE Brand Merchandise?

Of course, we have a collection in our site called Brand-Merchandise, where you can purchase a variety of lifestyle products and you can tag us on social media if you choose to post.

Brand Ambassadors

I have a pet of my own and would like to work with SAINT N MIKE?

We would love for you to join our family as a Brand Ambassador, we could work together to promote the brand and discuss further branding strategies for a long term business partnership.